Last updated: 28 July 2026
This policy explains how returns, refunds, and cancellations work for orders placed with Sridha Studios (“we”, “us”, “our”) through this website.
No Returns After Order Confirmation
Each piece we make is a hand-finished, 3D-printed sculpture, often created or finished to order. Because of this, we do not accept returns, exchanges, or refunds once an order has been confirmed and payment has been received.
We encourage you to review product details, dimensions, and images carefully, and to reach out to us with any questions before placing your order.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing it. We can only cancel and refund an order if production or preparation has not yet begun. Once an order has moved into production, it can no longer be cancelled or refunded.
Damaged or Defective Items
If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with your order number and photos of the item and packaging. We will review each case individually and offer a replacement or refund at our discretion where the issue is confirmed to be on our end.
How Refunds Are Processed
Where a refund is approved (for a pre-production cancellation, or a confirmed damaged/defective item), it will be issued to the original payment method used at checkout, via our payment partner, Cashfree Payments. Refunds are typically processed within 7-10 business days of approval, though your bank or UPI provider may take additional time to reflect the credit.
Contact Us
For any questions about this policy, or to request a cancellation, reach out to us at sridhastudios@gmail.com or via WhatsApp at +91 90667 75593.